At Nathenley, we are dedicated to ensuring that every customer enjoys a smooth and satisfying shopping experience. This commitment extends to our shipping and exchange policies, which are designed to be straightforward, transparent, and fair.

Shipping Policy

We offer worldwide shipping to ensure that women everywhere can access our elegant dress collection. All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.

Standard shipping within most countries takes 7–15 business days, while express options may be available for select destinations at an additional cost. Please note that delivery times may vary based on location, customs processing, and seasonal demand.

Shipping costs are calculated at checkout based on your location and the weight of your order. Orders over a certain value may qualify for free standard shipping, which will be clearly communicated on the website.

Nathenley is not responsible for any customs fees, taxes, or duties incurred during international shipping. These charges are the responsibility of the recipient and vary depending on the country.

Exchange Policy

We understand that shopping online can sometimes result in sizing or style mismatches. If you are not completely satisfied with your purchase, we are happy to offer an exchange within 30 days of delivery.

To initiate an exchange, please contact us at [email protected] with your order number and the details of the item you wish to exchange. Our support team will provide instructions on how to return the original item and receive your replacement.

Items must be returned in their original condition—unworn, unwashed, and with all tags attached. We reserve the right to refuse exchanges for items that do not meet these criteria.

Customers are responsible for return shipping costs unless the item is damaged or there was an error in your order. In such cases, we will provide a prepaid return label.

Important Notes

• We do not accept exchanges on final sale items.

• Exchanges are subject to stock availability.

• If your desired item is out of stock, we will issue a store credit or refund based on your preference.

Our goal is to make your shopping experience worry-free. If you have any concerns about transportation or exchanges, our customer service team is ready to help you every step of the way.